Return Policy
Overview
This Return Policy outlines the terms and conditions for returns and refunds related to our services and digital content. As a website providing information about single-origin coffee tasting notes and profiles, our return policy applies to digital services and content access.
Digital Content and Services
Since we primarily provide informational content and digital resources:
- All digital content, including tasting notes, flavor profiles, and educational materials, is provided as-is
- Access to website content is provided immediately upon visit
- Digital downloads, if any, are non-refundable once accessed
Refund Eligibility
Refunds may be considered in the following circumstances:
- Technical issues preventing access to paid content that cannot be resolved
- Duplicate charges or billing errors
- Unauthorized transactions
Refund requests must be submitted within 30 days of the transaction date.
Processing Time
If a refund is approved, it will be processed to the original method of payment within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Contact for Returns
To request a return or refund, please contact us with the following information:
- Your name and contact information
- Transaction date and reference number
- Reason for the return or refund request
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about our Return Policy or need to request a refund, please contact us:
Email: infocenter@charmingretailie.world
Address: 2514 Summit Dr, Colorado Springs, CO 80909, United States
Phone: +1 (584) 545-7801